C.R.M Department
Novin Leather

C.R.M Department

Novin Leather C.R.M Department is the connecting bridge between Novin Leather and its customers. There are plenty of activities that performed by this department which are shortly mentioned below:

  • Design forms of "lottery and Novin Leather membership club of subscribers" and providing them to the branch
  • Registry of customers data
  • Naming the membership cards
  • Handling the problems regarding membership cards such as losing them, card transactions, etc
  • Designing the survey forms
  • Do the Survey procedures, statistical analysis and transfer them to relevant departments
  • Collect and review customer complaints and analyze them
  • Sending advertising and occasional messages to Novin Leather members

 

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